* Atleast Project Title is Required.
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Project No. |
TWG 03 2021A
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Project Title |
Increasing the Prospect of Tourist Business Connectivity by Applying Information Technology to Create and Promote MSMEs Network on Community-Based Tourism (CBT) in the Rural Areas of APEC Economies
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Project Status |
Project in Implementation
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Publication (if any) |
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Fund Account |
APEC Support Fund
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Sub-fund |
ASF: Micro, Small and Medium Enterprises (MSME)
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Project Year |
2021
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Project Session |
Session 1
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APEC Funding |
41,600
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Co-funding Amount |
30,000
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Total Project Value |
71,600
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Sponsoring Forum |
Tourism Working Group (TWG)
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Topics |
Tourism
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Committee |
SOM Steering Committee on Economic and Technical Cooperation (SCE)
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Other Fora Involved |
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Other Non-APEC Stakeholders Involved |
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Proposing Economy(ies) |
Viet Nam
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Co-Sponsoring Economies |
Chile; Mexico; Chinese Taipei; Thailand
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Expected Start Date |
01/04/2022
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Expected Completion Date |
31/12/2022
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Project Proponent Name 1 |
Phuong Nguyen Quy
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Job Title 1 |
Director General, Travel Industry Management Department
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Organization 1 |
Vietnam National Administration of Tourism, Ministry of Culture, Sports and Tourism
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Postal Address 1 |
Not Applicable
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Telephone 1 |
(84-24) 39423760-162
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Fax 1 |
Not Applicable
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Email 1 |
phuong@vietnamtourism.gov.vn
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Project Proponent Name 2 |
Not Applicable
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Job Title 2 |
Not Applicable
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Organization 2 |
Not Applicable
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Postal Address 2 |
Not Applicable
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Telephone 2 |
Not Applicable
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Fax 2 |
Not Applicable
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Email 2 |
Not Applicable
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Declaration |
Phuong Nguyen Quy
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Project Summary |
According to the UNWTO, tourism is an economic sector that directly contributes to the realization of 3 out of the 17 Sustainable Development Goals; Tourism is an economic sector that uses a great number of labors, especially female workers. Tourism is also an industry that is dominated by micro, small and medium-sized tourism enterprises (MSMEs), especially in rural areas. While many rural areas have plentiful of natural resources and rich cultural values for tourism development, tourism businesses still face obstacles in connecting with partners, attracting visitors and promoting tourism products to partners and tourists. Applying MSMEs assistive technology is one of feasible measures to this problem. The purpose of the project is to create and promote a network of micro, small, and medium-sized tourism businesses on community-based tourism in the rural areas of APEC economies by digitizing their business and product data.
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Relevance |
Relevance – Region: The project would aim to fill the gap of lack of statistics of MSMEs in rural areas. It is the fact that, tourism is an economic sector with a high proportion of MSMEs, especially in rural areas. However, the MSMEs have not ever been officially calculated in the whole APEC region. Therefore, the MSMEs have been being limited in terms of accessibility capacity. On the other hand, the project would have a purpose of addressing the tourism information shortage in terms of policies, and regulations. For the past few years, there have not been specific website on tourism on APEC region. After 2 year of COVID-19 pandemic, policies relating tourism of APEC economies would have been significantly changed to adapt new normal situation. By addressing this issue, the project will build a Satellite website of APEC with the aim to update the tourism policies, and regulations in the field of tourism, as well as best CBT practices among APEC economies. According to this, the project would benefit all APEC member economies, especially support the MSMEs in rural areas in terms of tourism capacity building. As such, the Project will bring direct benefits to people and communities in APEC rural areas. Relevance – Eligibility and Fund Priorities: The project fully meets the criteria to be funded under the ASF sub-fund MSME. The project aims to establish a MSME network on community-based tourism (CBT) with the expected direct beneficiaries such as: homestays, small and unique hotels, travel agents, etc. The project targets MSMEs in all member economies with a focus on MSMEs in low, lower and middle income economies. The project will organize a seminar on how to develop MSMEs' data website, share and filter data related to CBT MSMEs and to update information of MSMEs into the website to setup CBT MSMEs network. Besides, the project expects to hold a dialogue among stakeholders’ regarding common challenges for MSMEs in rural areas, best practices of CBT, and success-shared stories. The dialogue would include presentations by qualified speakers. The seminar and dialogue will be expected to have the participation of partners including the private sectors, social organizations, academics and technology and tourism professionals. Thereby, it will contribute to capacity building of APEC economies related to MSMEs and promoting links among those organizations. On the other hand, tourism is a sector that recruits a great number of female workers, with a higher proportion of female workers. The project is considered as a feasible measure for limited access to technology, market access, business leadership by CBT MSMEs. Through this project, APEC member economies would share best practices, and increase network exchanges to overcome difficulties amid COVID-19 pandemic. Relevance – Capacity Building: The project committed to building the capacity of APEC member economies. Its activities include organizing a training workshop, and a dialogue. MSMEs will be armed with skills, and technical know-how to use the website at the training workshop. Moreover, MSMEs will also obtain, share, strengthen, maintain, and gain knowledge from good presentations of the dialogue. Beside these issues, the project builds a website containing MSMEs directory, and updating tourism policies of APEC member economies. By this, the project supports all CBT MSMEs in the region especially those are in developing economies including: Chile, China, Indonesia, Malaysia, Mexico, Papua New Guinea, Philippines, Peru, Russia, Thailand and Viet Nam. The project would also contribute to capacity building among APEC member economies by developing a Handbook to guide MSMEs on how to upload information about their business to the website and guiding administrators to moderate data of businesses. The project would narrow the gap in stages of development between urban and rural areas, between developed and developing economies, strengthen the spirit of cooperation in APEC region, and improve the economic and social well-being for APEC citizens, towards the Sustainable Development and Equitability in the APEC Region.
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Objectives |
The goal of the project is to promote exchanges between CBT MSMEs and share best practices to overcome COVID-19 in rural areas of APEC economies. The project seeks to provide a resource for authorities/policy-makers in APEC economies, by providing information on updated policies and regulations in the tourism sector, as a result of COVID-19, and promptly support tourists easily find CBT products, services and their MSMEs provider through digitizing CBT MSME data. Thus, it contributes to the realization of the goal of business networking, seamless travelling and improving connectivity among APEC economies.
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Alignment |
Alignment - APEC: The project is in light with New Zealand's policy priorities for the APEC Year 2021 on "pursuing opportunities to unlock the potential of all members of society", including the MSMEs with low competitive capacity. With the use of technology to digitize businesses, the project is an activity in realizing the commitments of APEC Summit Leaders to "promote seamless connectivity" in the APEC Putrajaya Vision 2040. The project also aligns with the Manila APEC Leaders’ Declaration in 2015 on "Fostering Micro, Small and Medium Enterprises’ Participation in Regional and Global Markets". The project is an activity of the Iloilo Initiative on the Development of Global MSMEs for holistic development, namely the first priority initiative “providing bigger voice, better opportunities for MSMEs” by “addressing the issues of innovation, and raising the profile of MSMEs”. The project is also under one of four activities encouraged by the Lloilo Initiative on “Building a network of MSMEs in APEC to promote information exchanges, business networking and capacity building”, “creating platforms for networking among MSMEs”. Alignment – Forum: APEC Tourism Ministers Statement 2018 stated that APEC Tourism Ministers committed to "creating an enabling environment for MSME’s in the tourism sector”. APEC Tourism Ministers endorsed the APEC Tourism Strategic Plan (TSP) for the period 2020-2024 formulated by APEC Tourism Working Group last year. The TSP identified four priorities that could make contribution to the APEC tourism vision in terms of digital transformation, human capital development, and sustainable tourism and economic growth. The project “Increasing the prospect of tourist business connectivity by applying information technology to create and promote MSMEs Network on community–based tourism (CBT) in the rural areas of APEC economies” is to implement the activity number 11 “Create and promote the exchange of CBT Network to include MSMEs in the rural areas” under Priority 4 “Sustainable Tourism and Economic Growth” with expected TSP’s outcome to be “a Directory of MSMEs in rural areas created and disseminated to APEC economies and the industry”.
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TILF/ASF Justification |
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Beneficiaries and Outputs |
Outputs: Outputs are designed as key activities and products within the project, which will allow achieving the Established medium and long-term outcomes: 1. A Website on Tourism Rural CBT MSMEs will be completed by the Project Consultant Team with available functions to input the data from MSMEs. The website is an APEC Satellite Website and first needed to be approved by the forum Chair and the APEC Secretariat. The purpose of the website is to form a directory of CBT MSMEs in rural areas of APEC and support CBT MSMEs in terms of updating tourism policies of APEC economies. Firstly, a directory of CBT MSMEs will be developed by APEC economies. The directory may consist of types, addresses, locations, characteristics of MSMEs. The MSMEs will be provided accounts to log in, and upload their information on the website by themselves. As the result, an online directory of MSMEs will be built. Secondly, the website will include content of policies, and regulations as well as best practice lessons sharing regarding tourism development in rural areas. This may support significantly all MSMEs in term of updating policies. The website will actively contribute to the APEC website’s branding improvement. 2. A Virtual 3-hours Training Workshop will be carried out with appropriate 100 participations aiming to showing the mock-up website and providing member economies with training and guidelines on how to manage, upload data and update the website. Presentation slides will be produced for the workshop. This workshop will be organized virtually in the prediction of much-reduced travel restrictions. Workshop Agenda: Training Workshop on How to update data on the website Proposed Date and Time: Sept, 2022 | 14:00 - 17:00 (GMT+7) Workshop Format: Virtual workshop Language: English Tentative Agenda: No | Key Activities | 1 | Welcome and introduction | 2 | Welcoming remarks from Vietnam National Administration of Tourism (VNAT) | 3 | Presentation 1. Function, features Overall of the Website (Speaker) | 4 | Presentation 2. Content Administration of the Website (Speaker) | 5 | Presentation 3. Image Design Instruction (Speaker) | 6 | Presentation 4. Storytelling Instruction (Speaker) | 7 | Discussion | 8 | Conclusion | 3. A Virtual 3-hours Stakeholder Dialogue will be organized to present some updating issues such as common challenges for MSMEs in rural areas, best practices of CBT and success stories, how digitalization or information technology can assist MSMEs to grow and survive, etc for discussion by government officials, industry and private sector representatives, and potentially MSMEs owners with ‘’success stories’ to share. Presentations by qualified speakers would be included in the dialogue. Dialogue Agenda: Stakeholder Dialogue for common challenges, best practices, etc regarding CBT in rural areas of APEC region Proposed Date and Time: Oct, 2022 | 14:00 - 17:00 (GMT+7) Dialogue Format: Virtual Language: English Tentative Agenda: No | Key Activities | 1 | Welcome and Introduction | 2 | Welcoming remarks from Vietnam National Administration of Tourism (VNAT) | 3 | Presentation 1. Post-Covid Tourism Trends and Why Community – based Tourism? | 4 | Presentation 2. Current Status of Community-based Tourism in APEC Rural Areas | 5 | Presentation 3. Growth Opportunities for MSMEs on Community-based Tourism in APEC Rural Areas | 6 | Presentation 4. Best Practices of Community-based Tourism in APEC Rural Areas | 7 | Presentation 5. Principals and standard of Community- based Tourism | 8 | Presentation 6. How to support Community- based Tourism in APEC Rural Areas. | 9 | Discussion | 10 | Conclusion | 4. A Handbook will be released to guide MSMEs on how to upload information on the website. This will be a manual for users on how to use the website. It may be 10 pages in maximum. Outcomes: The project expects to increase knowledge and awareness of the participants at the training workshop, as well as the stakeholder dialogue for relevant policy issues, measured through a post-events participant survey. On the other hand, MSMEs would be supported effectively regarding update tourism policies by accessing the website. Besides, the tourism authorities including decision makers would be enhanced the capacity in terms of tourism management. They could have understanding of MSMEs in rural areas of APEC member economies through using the directory of MSMEs on the website. Therefore, they would be encouraged to make practical decisions relating tourism development in general and MSMEs in particular in rural areas of APEC region. Another project’s outcome is enhanced connectivity and networking among rural MSMEs in APEC economies, which could be measured through activity on the website. Beneficiaries: Direct beneficiaries of the project are CBT MSMEs. In term of MSMEs, they are a great number of participants with various levels of qualifications or knowledge, including motel owners with accommodations for guests, homes and restaurants that provide catering services to tourists, tourist guides, tourist speakers, guide persons, and catering providers, transport services, cultural centers in the community. MSMEs, particularly those led by women, will be beneficial by applying technology to upload their products and services on the website. Therefore, they can exchange information with other partners among APEC region and promote attractive tourism activities as a result. In addition, indirect beneficiaries of the project are diversified, consistent of visitors, MSME and tourism-related authorities, tourism policymakers, tourism researchers, CBT clubs/associations. As far as tourists are concerned, they with different levels of qualifications or knowledge, would also be beneficial greatly from the informative data on the website. They will seek and find out diverse services and desirable destinations in different rural areas of the economies. Tourism and MSME –related authorities and experts who are often armed with huge expertise and high qualifications could base on the data base of MSMEs, they can do the research, create plans and practical policies to foster the tourism development of MSMEs in rural areas. Besides, CBT MSMEs without any special qualifications, and policy makers, experts with various tourism levels of qualifications will be targeted to attend the project events. The project would require the involvement of all APEC economies including MSMEs in low, lower and middle income economies and does not have different impacts on men and women.
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Dissemination |
Outputs of the project will be presentation slides of two workshops, one website, and one electronic Handbook. There are various channels of project’s dissemination including APEC website and social media. The website of this project are expected to link to tourism and MSME-related websites (For example: https://vietnamtourism.gov.vn, https://vietnam.travel) owned by all APEC member economies’ authorities in order to promote project website. And project website could also be jointly promoted through social media and tourism websites owned by APEC member economies. Target audience of the project are MSMEs in rural areas, tourism and MSMEs-related authorities of APEC economies and experts as well as tourists inside and outside the region. PO did not intend to sell outputs arising from this project. PO will record the 2 workshops, and they must be edited, and endorsed by the APEC forum (TWG) prior to being disseminated to economies. The records will be uploaded on the website. PO would provide maintenance the website for 12 months after the completed project date.
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Gender |
Women always have an important role in tourism industry. According to the Global Report on Women in Tourism. Second Edition, UNWTO, 2019, women represent 54% of the tourism work force. However, women are often in lower-level positions and very few of them are employed at higher management. Further, women’ hourly rate is significantly lower than men across regions. To address these challenges, the project will enhance the use of technology, to promote the empowerment of women. To ensure the participation and engagement of both men and women in the project, the PO would use the filter tool to evaluate the percentage of men or women participating. The project will promote women participation by targeting a minimum of 50% of women and people from developing economies such as Chile, China, Indonesia, Malaysia, Mexico, Papua New Guinea, Philippines, Peru, Russia, Thailand and Viet Nam. The seminars will be participated by at least 50% of women, including the speakers, experts. By this, women could enhance knowledge of technology and create their networking, which is beneficial for them in the future. Targets | Female Participants (%) | 50% | Female Speakers/Experts (%) | 50% | Referring to the Guide on Gender Criteria for APEC Project Proposals in the Guidebook on APEC Projects, please tick the pillar or pillars that this project supports, in promoting women’s economic empowerment: | 5 Pillars (you may tick more than one) | 1 | Access to Capital and Assets | | 2 | Access to Markets | v | 3 | Skills, Capacity Building, and Health | v | 4 | Leadership, Voice and Agency | | 5 | Innovation and Technology | v | PO committed to collect sex-disaggregated data for all speakers and participants (and not only the APEC funded) from the project event. This data will be included as part of the submission of the Completion Report to the Secretariat when the project completes.
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Work Plan |
Date | Tasks | Deliverables | April 2022 | Selection of project consultants by PO with close collaboration with the APEC Secretariat and Co-sponsors | 1 consultant and 1 clerical recruited | May 2022 | Contracting selected experts to execute the designing of the website | Contract to be signed between experts and APEC Secretariat | July 2022 | Design a Website and internal consultation on needed contents of website and site map | Designed website | August – September 2022 | Develop website with inputs and comments from APEC economies, as well as editing a handbook. Uploading data by MSMEs | Further designed website, A Handbook A Website with uploaded date | September 2022 | Organize a Virtual Training Workshop on how to update data on the website | Workshop organized Agenda of workshop List of experts, list of participants Presentation slides Handbook to website received | 1 October 2022 | Submit the APEC Project Monitoring Report to the Secretariat | APEC Project Monitoring Report | October 2022 | Organize a stakeholder dialogue for common challenges, best practices, etc regarding CBT in rural areas of APEC region | Workshop organized Agenda of workshop List of experts, list of participants Presentation slides Handbook | December 2022 | Launch the website | Website launched An electronic Handbook issued | December 2022 | Project Evaluation | Evaluation Report prepared | February 2023 | Submit the APEC Project Completion Report and supporting documents to the Secretariat | APEC Project Completion Report | 6 to 12 months after Project Completion Date | Participation in the Long Term Evaluation of APEC Projects survey conducted by the Secretariat |
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Risks |
Risk | Strategy | Difficulty in finding experts to develop the project | POs will be requested to invite experts to apply for employment, in addition to sharing it with all APEC economies in order to have a list of candidates that allow PO to qualify them according to their experience. | Participation of APEC economies to upload data on the website | How much data of CBT MSMEs will be uploaded on the website will be depend on the each APEC member Economies. PO shall close collaboration with other APEC member economies and ask the support from APEC Secretariats to ensure having these data as much as possible. | Sustainability of the project after its completion | Website is a lively platform but needs to maintain it. POs will be requested to work with co-lead economy to manage or maintain and update the website at least during 12 months after the project and seek future funds for the project expansion. | Dissemination of the project output | The project outputs – website and its guidelines are expected to link to tourism and MSME-related websites owned by all APEC member economies’ authorities in order to promote the project website. And project website could also be jointly promoted through social media and tourism websites owned by APEC member economies. PO needs to have the close collaboration of APEC economies to ensure successful dissemination of the project outcome. |
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Monitoring and Evaluation |
| Evaluation Focus | Indicators | Target Goals | Evaluation Method | Reporting | Outputs | 1. Website | No. of Website | 1 | Certification by PO | Completion Report | | No. of Modules | 5 | Certification by PO | Completion Report | | Types of Data posted on Website | 3 | Certification by PO | Completion Report | 2. Training Workshop | No. of workshops | 1 | Certification by PO | Completion Report | | No. of experts engaged | 4 | Event Attendance List | Completion Report | | No. of Moderators | 1 | Event Attendance List | Completion Report | | No. of Participants | 100 | Event Attendance List | Completion Report | | No. of attending Economies | 12 | Event Attendance List | Completion Report | | Contracted executed | Jun 2022 | Certification by PO | Contract | | Content developed and deployed | Sep 2022 | Certification by PO and by Secretariat | Contract | 3. Dialogue | No. of Dialogues | 1 | Certification by PO | Completion Report | | No. of experts engaged | 6 | Event Attendance List | Completion Report | | No. of Moderators | 1 | Event Attendance List | Completion Report | | No. of attending Economies | 12 | Event Attendance List | Completion Report | | Contracted executed | Jun 2022 | Certification by PO | Contract | | Content developed and deployed | Oct 2022 | Certification by PO and by Secretariat | Contract | 4. Handbook | No. of Handbook | 1 | Certification by PO | Completion Report | | No. of Pages | 10 | Certification by PO | Completion Report | Outcomes | 1. Increased knowledge and awareness of the participants at the Training Workshop, as well as the stakeholder dialogue on relevant policy issues, measured through a post-event participant survey and Website online Survey | % of respondents reporting increasing knowledge | 60 | Certification by PO | Completion Report | 2. Enhanced connectivity and networking between rural MSMEs in APEC economies, which could be measured through activity on the website. | No. of Communities (Each Community includes a numerous of MSMEs) posted on the Website | 210 | Certification by PO | Completion Report | No. of Rules, Issues and Lessons sharing on Website | 200 | Certification by PO | Completion Report |
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Linkages |
The project is in line with the theme of World Tourism Year 2020 "Tourism and Rural Development" launched by the United Nations World Tourism Organization. The project would seek the assistances and cooperation with other Working Groups such as the TELWG and SME. The project will also maximize the role of non-APEC stakeholders including researchers/analysts, economists and representative entrepreneurs, who will be invited to participate and provide their opinions and share experiences. In particular, it takes learnings from recommendations for stimulating entrepreneurial and social initiative’s locally. The project will complement Malaysia's ongoing Project “Development Community Based Entrepreneurship (CBE) in Rural Tourism through Digital Empowerment”, which will complete in June 2021 and the project “Prospect Analysis for Sustainable Development of Tourism in Remote Areas of APEC Economies” which was completed by Russia in 2017. APEC is the best source of fund of this project since strong points of APEC are union and sharing. Under the APEC fund, the project has its full compromising to be fully drew attention and implemented among APEC economies, which is considered as the success of the project.
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Sustainability |
As provided above, beneficiaries of the project are CBT MSMEs, tourism policy makers, tourists, researchers and other tourism labors and partners who are working with MSMEs. Once the website is created, enterprises will be allowed to officially public names of their business. Tourists and partners of CBT MSMEs could also search for information in website created. Tourism makers, researchers could take advantages of huge information of results and lessons for their further studies or research on state policies. After the completion date, PO will offer the support by providing website maintenance and management of the project for 12 months. The project is still under tracked by PO during this period of time. APEC economies would keep cooperation on providing guidelines and requesting MSMEs in rural areas of each economies to update information of data. By this, economies in the region will create a legal, precise and sufficient directory of MSMEs among APEC members. Beneficiaries of the project will be supported by 2 outcomes, namely increasing knowledge, awareness of the participants at the training workshop as well as the stakeholder dialogue , enhanced connectivity and networking among rural MSMEs in APEC economies In this regards, the direct participants of the project will be trained to upload and update the data on the website.Besides, the stakeholder dialogue for relevant policy issues will provide participants with sharing lessons, updating stories about CBT. Thus, the network of CBT enterprises, including women, to exchange tourism activities with the aim to push up tourism development sustainably in rural areas into the future will be fully connected. A hand-book will be published to support CBT enterprises to upload data on the website. In that respect, MSMEs will be supported to use technology in term of tourism in the period of long term.
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Project Overseers |
PO will manage the project and be responsible for the website maintenance for the duration of 12 months after the completion date. PO owns huge experience of travel enterprises management; he also has a good relationship with enterprises and tourism authorities with other economies. 02 other officials will be responsible for supporting PO in managing contractors and specialists and being a contact person.
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Cost Efficiency |
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Drawdown Timetable |
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Direct Labour |
Contract of 1 Expert in charge of executing the Website Completion. Contract of 1 Short-term clerical staff who is responsible for administrative support on the coordination of workshop and specific events and the whole project with the total average working time of 240 hours. Short – Term Clerical Support: Provide clerical support to PO in implementing the project such as organizing a Training Workshop, a Stakeholder Dialogue, etc | Task No. | Specific Task | No. of Hours | 1 | Prepare and develop correspondence, memorandums, presentations, and other forms of communication for distribution across various organizations on site, and to offices off site. Review correspondence for signature by members of assigned staff, the supervisor, or other senior managers for proper format, conformance with procedural instructions, grammar, typographical errors, accuracy and necessary attachments. Properly monitor and track correspondence as required in approved database to ensure that all assigned requirements are met. Distribute correspondence to all individuals in accordance with approved guidelines and processes. | 100 | 2 | Plan, coordinate and organize events (both on site and off site). a. Create the timeline and detailed agenda for both on site and off site events. b. Make a list of topics for the event. c. Seek/ Research for suitable experts/ speakers, contact (by phone, email, massages,....) to invite them to deliver speech at the events. d. Keep close contact and gather presentations and other relevant documents from speakers/ experts before events. e. Contact (by phone, email, massages,....) and respond to all queries of other delegates attending the events. f. Manage the Test run day for all participants, contact the Technical Team to help delegates attending if they need supports (if any). g. Be responsive for host and experts during the Dialogue and Workshop. | 110 | 3 | Organising and distributing messages, emails. Support PO in terms of Contracts’ Preparation and relating Financial Procedures. Implementing Administrative Procedures and maintaining, ordering all Project Tasks. | 30 | | Total Hours | 240 | Contractor is responsible of designing, building, completing a Handbook, conducting all Reports, conducting Surveys on Website | | Task No. | Specific Task | No. of Hours | 1 | Designing Questionares, and conduct surveys on the Website | 50 | 2 | Presentation Slides, Project data collation and assessment, preparation and dissemination of 10-page Handbook | 50 | 3 | Defining the scope of the project, and what web pages, and features the site requires to fulfill the goal of the project, and timeline for building them out. | 20 | 4 | Creating sitemap and wireframe of the website. Based on the scope well-defined, the content, functions, and features will be created. | 50 | 5 | Creating structure content, programming the web, beginning from the individual pages. | 50 | 6 | Designing visual elements based on the site architecture and some content in place. Uploading data on Website. | 50 | 7 | Testing the website to make sure it all works smoothly. Combine manual browsing of the site on a variety of devices with automated site crawlers to identify everything from user experience issues to simple broken links. | 20 | 8 | Launch the website. This includes planning both launch timing and communication strategies, when, and how to launch. | 10 | Total Hours | 300 |
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Waivers |
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Are there any supporting document attached? |
No
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Attachments
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