Project Title

Protecting the Rights of Telecommunication Services Users 

Project Year

2017   

Project Number

TEL 03 2017S 

Project Session

   

Project Type

Self-Funded 

Project Status

Project in Implementation   
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Project No.

TEL 03 2017S 

Project Title

Protecting the Rights of Telecommunication Services Users 

Project Status

Project in Implementation 

Fund Account

Self-Funded 

Project Year

2017 

Sponsoring Forum

Telecommunications and Information Working Group (TELWG) 

Topics

Telecommunications and Information 

Committee

SOM Steering Committee on Economic and Technical Cooperation (SCE) 

Other Fora Involved

 

Other Non-APEC Stakeholders Involved

 

Proposing Economy(ies)

Peru 

Co-Sponsoring Economies

Mexico 

Expected Start Date

01/04/2017 

Expected Completion Date

30/11/2017 

Project Proponent Name 1

Vabessa Castillo Mendives 

Job Title 1

International Affairs Coordinator 

Organization 1

Telecommunications Regulatory Agency (OSIPTEL) 

Postal Address 1

Calle La Prosa 136, San Borja, Lima, Peru 

Telephone 1

51-1 2251313 Extension 2493 

Fax 1

Not Applicable 

Email 1

ycastillo@osiptel.gob.pe 

Project Proponent Name 2

Not Applicable 

Job Title 2

Not Applicable 

Organization 2

Not Applicable 

Postal Address 2

Not Applicable 

Telephone 2

Not Applicable 

Fax 2

Not Applicable 

Email 2

Not Applicable 

Declaration

Vanessa Castillo Mendives 

Project Cost (US$)

$0.00 

Project Summary

Introduction: The use of broadband services by people, including access to new contents and over the top applications to satisfy their communications needs or interests is increasing on the Internet economy. For that reason and taking into account the asymmetry of information between operators and customers, it is imperative to ensure consumers understand their rights when using telecommunications services. 

In this context, Economies adopt guidelines and rules in order to protect the rights of such users, developing ICT applications, adopting streamline procedures, improving rules and regulation. 

For example, some of these rules establish that service operators must provide information in a clear, transparent, truthful, timely, sufficient, verifiable, accurate, complete and free of charge way, through websites, mobile applications or social media, so users make informed decisions regarding the services offered. 

Project Description: The aim of this project is to identify and share best practices in order to protect the rights of telecommunications services users, so ministries, regulators and policy makers could have key elements at regulatory level for planning appropriate actions and establishing proper guidelines and policies. 

This project is in line with the priorities set out at the TEL Strategic Action Plan 2016-2020, endorsed by Ministers at TELMIN and updated during TEL54 Meeting, which establishes as one of the actions to Develop and Support ICT Innovation to “identify and share best practices and strategies to encourage adoption of ICT services”. 

In this context, a half day workshop would be a platform where policy makers and regulators will share their best practices in order to promote the protection of the rights of telecommunication service users within APEC economies. 

The workshop will cover the following topics to protect the rights of telecom users: 

-  ICT developed applications.

-  Enhanced / Improved regulation.

Planned Activities:

1) A half-day workshop that will be held during TEL55 meeting, with the participation of APEC member economies experts. Economies will share their views in a roundtable.

2) Final report with outcomes and recommendations will be presented at TEL 56.

Are there any supporting document attached?

No 
Attachments
Version: 2.0 
Created at 17/04/2017 10:50  by Lucy Phua 
Last modified at 17/04/2017 10:51  by Lucy Phua 
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Project No.

Project Title

Project Status

Fund Account

Project Year

Sponsoring Forum

Topics

Committee

Other Fora Involved

Other Non-APEC Stakeholders Involved

Proposing Economy(ies)

Co-Sponsoring Economies

Expected Start Date

Expected Completion Date

Project Proponent Name 1

Job Title 1

Organization 1

Postal Address 1

Telephone 1

Fax 1

Email 1

Project Proponent Name 2

Job Title 2

Organization 2

Postal Address 2

Telephone 2

Fax 2

Email 2

Declaration

Project Cost (US$)

Project Summary

Are there any supporting document attached?

hdFldAdmin

Project Number

Sub-fund

Previous Fora

Secretariat Comments

Endorsement By Fora

PD Sign Off

Monitoring Report Received

Completion Report Received

PMU Field 1

PMU Field 2

PMU Field 3

On Behalf Of

Proposal Status

Originating Sub-Forum

Approval Status
Attachments
Content Type: Self-Funded Proposal
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