Project Title

Developing Smart Traveller Programmes to Facilitate International Travel in the APEC Region 

Project Year

2014   

Project Number

TWG 02 2014A 

Project Session

Session 2   

Project Type

Standard 

Project Status

Completed Project   
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Project No.

TWG 02 2014A 

Project Title

Developing Smart Traveller Programmes to Facilitate International Travel in the APEC Region 

Project Status

Completed Project 

Publication (if any)

 

Fund Account

APEC Support Fund 

Sub-fund

ASF: Human Security 

Project Year

2014 

Project Session

Session 2 

APEC Funding

126,535 

Co-funding Amount

54,230 

Total Project Value

180,765 

Sponsoring Forum

Tourism Working Group (TWG) 

Topics

Tourism 

Committee

SOM Steering Committee on Economic and Technical Cooperation (SCE) 

Other Fora Involved

 

Other Non-APEC Stakeholders Involved

 

Proposing Economy(ies)

Russia 

Co-Sponsoring Economies

Peru; Thailand 

Expected Start Date

01/01/2015 

Expected Completion Date

31/12/2015 

Project Proponent Name 1

Valery Korovkin 

Job Title 1

Head of International Cooperation Division 

Organization 1

Federal Agency for Tourism, Ministry of Culture 

Postal Address 1

No 47 Myasnitskaya Street, Moscow 101000, Russia 

Telephone 1

1-202 4822404 

Fax 1

Not Applicable 

Email 1

valery.korovkin@ropnet.ru 

Project Proponent Name 2

Not Applicable 

Job Title 2

Not Applicable 

Organization 2

Not Applicable 

Postal Address 2

Not Applicable 

Telephone 2

Not Applicable 

Fax 2

Not Applicable 

Email 2

Not Applicable 

Declaration

Valery Korovkin 

Project Summary

One way to ensure that the international tourism economic potential is fully tapped, is to enhance safety property of tourism products. Away from their home economies and exposed to emergency threats, foreign travellers (such as tourists, students, or business persons) may be a particularly vulnerable group as a result of inadequate communications.

‘Smart Traveller’ programmes provide all sorts of travellers with regular updates on their destinations / host economies and enhanced sense of connectedness with their home economies. In APEC terms, these programmes have both human security and connectivity dimensions, thus adding to the attractiveness of the implementing economies.

Through this project, APEC economies will explore ‘Smart Traveller’ models as travel facilitating tools, which have not been addressed in APEC before. Relevant officials from interested APEC economies will be able to meet experienced consultants (in Moscow and / or Bangkok) and develop standardized guidelines as a basis for their own ‘Smart Traveller’ facilities.

Relevance

Throughout 25 years of its existence, APEC economies have seen various emergency situations – natural and man-made – that negatively impacted on the livelihood of its people and economies in general. Tourism and travel industry is among the first and foremost impacted industries in such cases.

Implementation of ‘Smart Traveller’ programmes has the potential to address the human security dimension and competitiveness of travel and tourism products across the APEC region. Eventually it may be thought of as a tool to facilitate travel and promote people-to-people connectivity.

‘Smart Traveller’ programmes, which capitalize on the recent advances in communication technology, offer a range of services to foreign travellers. A typical ‘Smart Traveller’ facility is maintained by a relevant government agency as a dedicated web portal where the user can access the essential information on overseas travel (entry, exit, laws, health, etc.), register his / her contact details and travel itinerary abroad and/or subscribe to travel advices. The registration allows the traveller to stay connected to his/her home economy and receive assistance in case of an emergency, including natural disasters and civil unrest. This is a voluntary, free and user-friendly facility where users’ data are treated as strictly confidential and are protected by privacy laws.

As such, a ‘Smart Traveller’ programme contributes to safety which is an essential property of the tourist product. In fact, away from their home economies and exposed to increased threats to their life, health, or personal integrity, foreign travellers (not only tourists but could also include students, business persons, workers, etc.) may be a particularly vulnerable group as a result of inadequate communications and lack of knowledge of local customs and laws.

This project is directly related to “Travel Facilitation’ which falls under Rank 1 of the APEC 2014 Funding Criteria. This project will help APEC economies to explore ‘Smart Traveller’ models as travel and tourism facilitating tools which have not been explicitly addressed in APEC before. It will also develop a set of guidelines for interested APEC economies in developing / improving their own ‘Smart Traveller’ programmes.

Objectives

·  to review the performance of ‘Smart Traveller’ programmes in the APEC economies where such programmes exist;

.  to develop a set of guidelines which can be used as a reference model by the interested APEC economies to develop / improve their own ‘Smart Traveller’ or similar programmes.

Alignment

Under people-to-people connectivity, the 2013 Bali Leaders’ Declaration included a commitment “to promote tourism and facilitate business, by making travel more accessible, convenient and more efficient while also safe and secure” through taking forward the Travel Facilitation Initiative (TFI). Though not part of the TFI, this project may at least indirectly provide a tangible input to implementing the APEC Framework on Connectivity endorsed in Bali in 2013. Connectivity has also been established as a priority work of APEC in 2014 under China’s chairmanship.

This project has been developed to implement the APEC Guidelines on Ensuring Tourist Safety which appear as Annex C to the Khabarovsk Declaration of the 7th APEC Tourism Ministerial Meeting. In particular, it directly responds to the guideline #3 “Identifying and locating tourists in times of emergency” and indirectly supports guideline #2 “Travel advisories”.

With respect to tourism, safety is a cross-cutting issue as it concerns the quality of tourist service at each point of the complex tourism supply chain. This project will therefore support all four pillars of the TWG Medium-Term Work Plan (2011-2015).

In their 2012 Vladivostok Declaration, APEC Economic Leaders commended the efforts by APEC Tourism and Transport Ministers to encourage facilitation of international travel, to assess the liberalization of air transportation services and to improve safety and security of tourist products.

TILF/ASF Justification

The project implementation gives an option of expanding the presence of APEC economies on the global tourist market due to the image improvement as a tourist destination. This goal was specially marked in the Declaration made by the Tourism Ministers in Macao (China) on their 8th meeting in 2014 - 800 mlns tourist in the APEC region by 2015. The development of 'Smart Traveller' programmes will increase the number of tourist to the APEC economies due to the added level of comfort – new information facilities and support. As a result the tourism industry becomes one of the drivers of economic growth of APEC economies. It is especially important to the developing economies. The project creates basis to develop cooperation among these economies for forming touristic products and their promotion, implementation of investment projects and taxation policy in tourism industry, job creation in this field, staff training for the industry. Moreover, an important aspect is the sociocultural rapprochement of APEC economies as consequence inter-economies touristic exchange. The project contributes to sustainable development of tourism in developing economies.

Beneficiaries and Outputs

Outputs:

As a result of the project implementation the outputs of analytical and applied significance will be delivered.

From the point of view of analytical outputs the following materials will be developed:

- review of the existing in the APEC region 'Smart Traveller" progammes and the outputs of their implementation in APEC economies (the USA, Australia, Singapore, Korea, Canada);

- a set of guidelines which can be used as a reference model by the interested APEC economies;

-  Final Report on the project implementation coordinated be the TWG member economies.

In the application area it is planned to hold:

- preliminary meeting with consultants from APEC economies to discuss and demonstrate how reference model can be applied through 2 or 3 brief case studies of interested APEC economies;

-  Workshop on Bangkok (Thailand) to discuss and review the analytical report of 'Smart Traveller' and specific guidances to develop and implement such programme

Outcomes: 

The project will have positive outcomes, which could show up in the medium-term. They could be divided in two large groups and depends on the level of tourism development in APEC economies on one hand, and on the other on the concentrated actions to develop 'Smart Traveller' programmes.

In the first group of the medium-term outcomes there are the increased comfort of tourists' stay in APEC economies. It will expand the touristic attractiveness of the economies and will have positive influence on touristic market competiveness. The level of safety and comfort of tourists' stay will be measured by special surveys and questionnaires, distributed by travel agencies.

The demand of touristic services will increase and as a result all types of economic activities, connected with touristic area (transport, hospitality industry, attractions, etc.) will get renewed impetus for development.

PO is going to follow up these kind of activities on TWG meetings, in particular.

Short-terms outcomes of the project  - reviewing of  ‘Smart Traveller’ programmes perfomance in the APEC economies; recommendations regarding improvement of this programmes on the base of best practices.

Also as an important outcome of the project there will be  guidelines, developed by the team of experts,  which can be used as a reference model by the interested APEC economies for developing their own ‘Smart Traveller’ or similar programme for increasing a comfort and safety of travelers.

Beneficiaries: 

-  ministries and governmental agencies responsible for tourism, foreign affairs, emergency management, communication technology;

-  national and regional travel and tourism business associations.

Tourists and other categories of international travellers in APEC economies will be the ultimate beneficiaries of this project if at least one APEC economy uses the created reference model to set up its own ‘Smart Traveller’ programme.

The stakeholders will have opportunities to meet and speak to the consultants and will also receive the full consultant reports. Tourists and other categories of international travellers in APEC economies will be the ultimate beneficiaries of this project if at least one APEC economy uses the created reference model to set up its own ‘Smart Traveller’ programme.

Dissemination

The electronic communication and media, including APEC web-sites publications, will be used in the first place. The Preliminary meeting and the Workshop also will be used as a communication channel. The results of these two events will be circulated to the TWG member economies. The stakeholders will have opportunity to get the full consultant reports.

The results and outputs of the project will be presented to the TWG Member economies and will not be for sale.

Gender

Tourism Working Group programs are generally planned and organized for all parties without any focus on specific gender. The consultants, speakers, moderators and stakeholders will be chosen on the basis of expertise and knowledge on the subject matter and not due to specific gender. All the views and opinions of the participating men / women will be considered and taken into account during the project implementation. It is obvious that the Project would benefit all parties including women A special focus will be on gender balance in Project team and Workshop participants. At least, half of the project team are women and they will take part in investigation, paying attention to the special needs of women. Besides, the 'Smart Traveller' programmes will be useful and popular mostly for women, because they are more vulnerable than man, and they will appreciate the benefits of the program for safety of their kids as well.

Work Plan

The main stages of the Project implementation are:

Activities

Output

Risks and their prevention

1) January 2015

Contracting.

Contract with the APEC Secretariat.

Delays with contracting.

Preparation of legal documents beforehand.

2) February –March 2015

Selecting of the consultants from different AEC economies.

To choose the best experts and involve them in the project implementation the project executors will consult the TWG members and on the basis of their recommendation will select the consultants to be contracted.

List of consultants from APEC fora.

Contracts with key project consultants.

Insufficient quality of selected consultants and their engagement in project implementation.

The Project management team will closely collaborate with APEC Member economies to get the nominations of the consultants including consideration of their CVs and experience in the matter under investigation.

3) March - July 2015.

Review of the existing ‘Smart Traveller’ programmes.

Standardized guidance to establish the ‘Smart Traveller’ programmes as a reference model.

Narrow review draft.

All the outcomes of this stage will be circulated to the TWG members for their consideration. Thorough analysis with continuous feedback and assistance / support from APEC Member economies and TWG experts.

4) August 2015

Preliminary meeting with consultants, presentation of selected case studies.

The selected consultants are expected to show how the reference model can be applied through 2 or 3 brief case studies of interested APEC economies.

2-3 case studies.

Checking of the Project progress.

Compilation of the necessary information for the case studies.

Incomplete information / insufficient quality of  cases

Close cooperation within TWG as well as with other stakeholders. All interim deliverables will be circulated to the TWG members for their feedback.

It is supposed not simply invite, but actively encourage the stakeholders to information exchange.

The special attention will be paid to cooperation with APEC Member economies.’

5) September 2015

The Workshop; invite member economies and potential participants. Speakers; venue, accommodation and transfer preparing.

The Workshop plan, list of speakers, list of invited / confirmed participants.

The confirmations regarding venue, equipment, hotels, etc.

The unsuccessful Workshop due to the weak participation of APEC Members, good speakers and / or weak interest of participants.

The project executors will pay a lot of attention to Workshop planning. The special efforts will be made to invite women as speakers and active participants from APEC Members economies.

To ensure the high level of discussions the outcomes of the preliminary meeting, all the collected information and presentations topics will be circulated to the stakeholders for the preliminary review.

6) October 2015

The Workshop holding (Bangkok, Thailand) to discuss and review the consultants’ report and specific guidances

Participants will discuss, improve and refine the preliminary findings to use Workshop outcomes in their own activities.

The Workshop proceedings, which will include presentations, conclusions and ideas

7) November - December 2015

Final Report will be presented to TWG Members to get their approval

Finalizing of the Contract with APEC Secretariat.

Final Report

Completion project report for the APEC Secretariat.

The risks of these activities are low as the TWG Members will be actively involved and will be informed on the previous activities of the Project Only successful previous activities, close cooperation with stakeholders and high-quality Workshops could provide the high level the project outcomes.

Risks

The main content and institutional risks are:

Institutional risks:

Contracting delay. For avoiding these risks, the contract documentation has to be high-quality and well-timed or timing in the Contract should be changed;

Low-skilled consultants. Contractor should choose the consultants for working under the project very carefully, considering their previous experience in similar projects in the field of tourism.

Content risks:

- Lack of information for development of the survey, dedicated to the best practices of ‘Smart Traveler’ Programs in APEC economies. To avoid this risk the Contractor and the project experts should work under the project implementation in close communication with members of APEC TWG;

- Lack of interest of APEC economies to the Workshop, which Contractor plans to hold as a final event in the frames of the project. Contractor should prepare carefully all the Workshop documentation (Survey, Agenda, presentations etc.) as well as to involve as much as possible participants from the very beginning of the project – beneficiaries, experts, consultants, representatives of relevant organizations.

In general, all these risks are quiet low.

Monitoring and Evaluation

During all the stages of the project implementation Contractor provides regular and successful communication with project beneficiaries in the field of development, submission and explanation of all the information, required the project. All the results on all the project stages will be discussed with beneficiaries for ensuring the high quality of the work done. Communication will be provided on-line.

The quantity of women, involved into the project, is going to be at least a half.

Beneficiaries procure provision of materials and information, required for work under the project. Contractor also will interview them during the meetings and on-line.

The assessment of degree of a temporary and substantial deviation from the end results of actions and probability of their successful completion will become result of control.

One of the measurable indicators could be number of the economies, involved into the work. In addition, we expect the workshop participants to be at least, a half of APEC economies, which is also defined indicator of the project importance. These indicators we will see just after the workshop finalizing. Besides, PO will monitor the further activities in this field among APEC colleagues. Increase of economies, demonstrated an interest in development of ‘Smart Traveller’ programmes on the base of the project outcomes, will show the project success. 

Linkages

The issue of voluntary registration of tourists / travellers and online delivery of consular and tourist information services has not yet been explicitly addressed in APEC. However, the project is complementary to the ongoing initiatives that intend to promote travel facilitation.

First is the Travel Facilitation Initiative (TFI), a multi-year initiative that was endorsed at the 2011 APEC Economic Leaders Meeting. The TFI is meant to expedite the movement of travellers across the Asia-Pacific region, with the goal of enabling more efficient, more secure, and less stressful travel. Whereas the TFI focus is on the entry and border related procedures, the ‘Smart Traveller’ programmes address the safety of travellers abroad, beyond the border.

Another initiative is the Emergency Response Travel Facilitation (ERTF) which Indonesia promoted through the Emergency Preparedness Working Group in 2012 with a view to facilitate the mobility of emergency personnel among APEC members in the event of a natural disaster. Emergency agencies are definitely a stakeholder in the ‘Smart Traveller’ facilities as these would help them more easily identify tourists and other travellers in time of emergency.

This said, the project proponent will seek consultation with the relevant APEC fora, including at least the TFI Steering Council, EPWG, BMG, CTTF, TELWG.

Sustainability

After the project finalizing, the experts, with beneficiaries’ agreement, during the concrete time period, provide necessary support and consulting to all the interested parts on-line.

Upon the project completion, the next step of the further development of the project results and outcomes,  it should be adjustment the Programs "Smart Traveler" monitoring, in particular, for incoming tourists/travelers. 

For this purpose, it is recommended to develop methodical tools and to organize representative sociological surveys for incoming tourists/travelers. As a result it is going to be a decision, taken by potential tourist/traveler, about visiting economies, where the ‘Smart Traveler’ Program is implemented.

The measures of incoming tourists / travellers flows estimation, related with ‘Smart Traveler’ Program implementation, will be taken with involvement of the information, presented by National Statistics governmental bodies.  These data also are going to be used for estimation of dynamic of economic sectors, related to tourism services, and their contribution to GDP growth.

For productivity assessment of the best practices exchange in the sphere of development ‘Smart Traveler’ Program among APEC economies, it is supposed to conduct the on-line survey of APEC economies Tourist Agencies.

Project Overseers

The Project Overseer - Mr. Valery Korovkin - is the Head of International Cooperation Division of the Federal Agency of Tourism. Mr. Korovkin is a highly professional specialist in the field of his activities. He took active part in the 7th and 8th Ministerial Meetings held in Russia and China as well as he actively participates in the TWG agenda.

Mr. Alexander Poltorakevich is responsible for carrying out the activities connected with APEC and he will assist in the implementation of the Project.

Cost Efficiency

Not Applicable.

Drawdown Timetable

Not Applicable.

Direct Labour

Russian and international consultants will be contracted at the initial project implementation stage.

It is planned to contract max. 5 experts from different APEC economies. The main task is to review the ‘Smart Traveller’ programmes existing in APEC member economies and develop standardized guidance on establishing the ‘Smart Traveller’ programmes as a reference model.

The next stage is a 2-day meeting in Moscow where the selected consultants are expected to demonstrate on the reference model.

Waivers

Not Applicable.

Are there any supporting document attached?

No 
Attachments
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Version HistoryVersion History

Project No.

Project Title

Project Status

Publication (if any)

Fund Account

Sub-fund

Project Year

Project Session

APEC Funding

Co-funding Amount

Total Project Value

Sponsoring Forum

Topics

Committee

Other Fora Involved

Other Non-APEC Stakeholders Involved

Proposing Economy(ies)

Co-Sponsoring Economies

Expected Start Date

Expected Completion Date

Project Proponent Name 1

Job Title 1

Organization 1

Postal Address 1

Telephone 1

Fax 1

Email 1

Project Proponent Name 2

Job Title 2

Organization 2

Postal Address 2

Telephone 2

Fax 2

Email 2

Declaration

Project Summary

Relevance

Objectives

Alignment

TILF/ASF Justification

Beneficiaries and Outputs

Dissemination

Gender

Work Plan

Risks

Monitoring and Evaluation

Linkages

Sustainability

Project Overseers

Cost Efficiency

Drawdown Timetable

Direct Labour

Waivers

Are there any supporting document attached?

hdFldAdmin

Project Number

Previous Fora

Secretariat Comments

Reprogramming Notes

Consolidated QAF

Endorsement By Fora

PD Sign Off

Batch

Forum Priority

Committee Ranking Category

Committee Priority

PDM Priority

Priority Within Funding Category

Monitoring Report Received

Completion Report Received

PMU Field 1

PMU Field 2

PMU Field 3

On Behalf Of

Proposal Status

Originating Sub-Forum

Approval Status
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